Application Maintenance and Support
Application support and maintenance services are aimed to ensure that applications are highly available, reliable, and relevant to evolving business needs. Since 2007, SDProtechnologies delivers full-range support and maintenance services for applications of different types and complexity.
Proactive application support (i.e., application maintenance)
- Introducing new app features and integrations. For custom software – legacy code redesign or application restructuring/containerization.
- Application performance monitoring and optimization.
- CI/CD and DevOps implementation (to facilitate app updating, modernization or evolution).
- Security code reviews and monitoring.
- Exploratory and regression testing, testing of newly introduced features during the app’s evolution.
- App infrastructure optimization (including cloud).
Application support
Resolution of identified issues of different complexity (from basic usage problems to application code/database defects).
Application evolution
Introducing application enhancements.
For custom applications:
- Developing new application features.
- Adding software integrations.
- Application re-architecting, containerization.
For platform-based applications:
- Introducing new application customizations.
Application maintenance
- Continuous application monitoring and optimization.
- Agile-driven application evolution: introducing new app features and integrations, re-architecting, etc.
Compliance management
Monitoring and improving app compliance with industry-specific regulations and standards (e.g., HIPAA, GDPR, PCI DSS, GLBA)
- Automated scanning and manual analysis of the app.
- Mitigation of the detected vulnerabilities affecting compliance.
Highlights of our support services
- 14 years in application support services.
- 13 years in IT service management (ITSM).
- Hands-on experience in support of complex, distributed modular applications.
- Established ITIL 4 processes and practices.
- Flexibility in pricing and SLA.
- ISO 9001-certified quality management system.
- ISO 13485-certified quality management for medical devices and Software as a Medical Device.
Why Work With Us
- Taking your budget limits seriously
- Transparent service supported by regular reports
- Cultivating continuous improvement
- Tailored communication with each stakeholder
Need Tailored App Support and Maintenance Services?
SDProtechnologies can help you assemble the best fitting service package depending on the type, business criticality, and specific requirements of your applications.